Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can return it.*
*Mojo Pimp Kratom is excluded from this return policy and cannot be returned.
If you have any questions about our guarantee, please, email us at [email protected] or call us at (866) 242-8700.
Returns and Exchanges
Returns and exchanges can be made by mail. Please call or email us, if you wish to return or cancel an order placed online.
Returning by mail
Within the US:
Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service.
Please Note: We cannot accept CODs or courier deliveries.
Outside the US:
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Synche.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person.
Mail returns to:
4919 Canal Street, Suite 104
New Orleans, Louisiana 70119