Shipping Policy

NOTE: We do not ship kratom products to any state or region where kratom is not legal for sale and/or possession.

How is my order shipped?

All orders are packaged in plain bags or boxes, via UPS, FedEx or USPS for orders in North America.

For USPS Priority Mail Flat Rate shipments, the orders are packaged in USPS Flat Rate packaging.

How long does it take for you to ship?

If your order is placed before 2:00PM CST, Monday-Friday, your order will ship the same day. If your order is placed after 2:00PM CST, Monday-Friday your order will not ship until the following business day. If you order after 2:00PM on Friday, your credit card will be charged upon order completion, but will not ship until the following Monday. All orders are shipped via UPS, FedEx or USPS for orders in North America.

Does shipping cost extra?

Shipping is additional to the price of our items and is usually quite reasonable. As shipping is a cost that every online business incurs, it is something that must be charged in one way or another. Rather than increasing the price of our products, and giving the illusion of free shipping, we offer our products and shipping at the lowest price on the market.

How long does it take to receive an order?

This completely depends on the service you select and where you live. Typically it takes between 3-5 days by UPS ground or FedEx Standard, 3 if you are close to the state of Louisiana and 5 if you are further, in a state like New York or Washington.

What if I am not happy with my order?

We take pride in knowing we supply some of the most amazing products in existence and have gone through great lengths to ensure they are of the highest quality. If you are not satisfied with your order, we will gladly accept a return and upon receiving the original product back will credit your order immediately. See Return Policy

100% Money Back Guarantee

If you are not 100% satisfied with your purchase, you may return your order for 100% refund. Refunds will be offered for reasons including defective products, wrong quantity, wrong item shipped and/or freight damage. See Return Policy

Do you ship internationally? Does it cost extra?

Yes, we ship internationally. Rates vary based on where you want your order shipped and how much product you actually want shipped. To get an estimate, add your order to the shopping cart. Proceed to the checkout and provide your shipping information. Our site software will then provide you with information and options (if applicable) for shipping your order, along with the costs.

If I want to get my order next day, how do I do it through your site?

Simply ensure your order is placed before 2:00PM CST during the week. If an order is placed Friday, it will arrive Monday unless specifically requested otherwise. UPS has an additional charge for Saturday delivery, which we will cover for you, if it is urgent. If it is urgent, it is worth calling us after placing your order to confirm we have everything we need and no information has been missed.

NOTE: We do not ship kratom products to any state or region where kratom is not legal for sale and/or possession.